Support and Learning

Before you contact support please check this section to answer common questions. For product use questions, check the Learning section below. Our team is available around the clock to help you, all included with your subscription. We will follow up via email and call if needed.

CONTACT TECH SUPPORT

Frequently ask questions

Check out some answers to common questions about CashPhlow, or use the learning tab to help solve any common challenges.

Why is my file not uploading?

If your file upload fails, first confirm the file is in the proper format.

Proper Format — Your file should only include one header row and data rows. There should only be one header row in your file. Column Headers should be in the following order; Invoice No.; Customer/Vendor; Invoice date; Due date; Invoice total. No column totals should be included in your invoice column.
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Download and use the file template example found under the section Resources, Data Source Options, and Learn about data source options.
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If your file is in Excel format, open Excel and save the file as a CSV formatted file.

How do I create a forecast?

Go to My Forecasts and click on the +New. Complete all sections with the *, these are required fields.
Check the box for “Retain manual entries from last forecast” to include manual entries from your last forecast.
Upload payables file or expense details and enter a check total, or skip the file upload if you do not have expenses
Upload receivables file or receipts details and enter a check total.
Generate forecast.

CashPhlow vs Excel

Why is CashPhlow better than excel:

First, no mistakes. Excel can be a mousetrap for financial forecasting. One error in a formula and your forecast is wrong.
Second, automation. CashPhlow takes your data and automatically organizes it into a weekly view. From there you can add additional data by week.
Third, flexibility. Change your assumptions on the fly, easily. No worries about errors as you enter new data, delete items, and change dates.

Cash forecasting without the spreadsheet pain!

If I refinance, am I starting my loan over?

Refinancing your loan does not necessarily mean your loan is starting over. When you refinance a loan, you are essentially taking out a new loan to replace your existing one. The new loan is used to pay off the remaining balance on the original loan, and the terms of the new loan are typically more favorable than those of the original loan. Most customers refinance to get a better interest rate, lower their monthly payments, or change the loan terms to better suit their financial situation.

Should I be concerned about my low credit score?

When you request a quote from RateWorks, we conduct a soft credit inquiry. Not only is there no obligation to move forward, but the quote process has no impact on your credit score. A hard credit pull will only be conducted after we fund your loan

Common Issues

Learning

Why is my file not uploading?

If your file upload fails, first confirm the file is in the proper format.
‍
Proper Format — Your file should only include one header row and data rows. There should only be one header row in your file. Column Headers should be in the following order; Invoice No.; Customer/Vendor; Invoice date; Due date; Invoice total. No column totals should be included in your invoice column.
‍
Download and use the file template example found under the section Resources, Data Source Options, and Learn about data source options.
‍
If your file is in Excel format, open Excel and save the file as a CSV formatted file.

How do I create a forecast?

Go to My Forecasts and click on the +New. Complete all sections with the *, these are required fields.
Check the box for “Retain manual entries from last forecast” to include manual entries from your last forecast.
Upload payables file or expense details and enter a check total, or skip the file upload if you do not have expenses
Upload receivables file or receipts details and enter a check total.
Generate forecast.

CashPhlow vs Excel

Why is CashPhlow better than Excel for weekly forecasting?

First, no mistakes. Excel can be a mousetrap for financial forecasting. One error in a formula and your forecast is wrong.
Second, automation. CashPhlow takes your data and automatically organizes it into a weekly view. From there you can add additional data by week.
Third, flexibility. Change your assumptions on the fly, easily. No worries about errors as you enter new data, delete items, and change dates.

Cash forecasting without the spreadsheet pain!

Use manual entries

CashPhlow allows you to enter data that is not in your accounting system. What type of data? Future sales and/or future expenses. Examples for future sales include proposals that may close or work that will be billed to a customer at a later date. Future expenses that can also be added are all called “Manual Entries” in CashPhlow.

When you build a New Forecast, you have the option of checking the box to Retain manual entries from your last forecast. What does this mean? All manual entries and associated data descriptions are kept and included in your new forecast. For example, if you enter a future receipt from a new customer, AFG Corporation, this data will not be lost but will be included in your new forecast.

Line of credit (input line)

This input line is used to capture the use of a business line of credit, weekly. The purpose? So you can plan the use and need of your line of credit with the bank. Also, this input line can be used for businesses that use a credit card as their line of credit!

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